Pre-Delivery Communications
- 4 weeks before delivery
The order manager will email to initiate coordination. - 1 week before delivery
The order manager will email by Thursday to confirm or reschedule delivery. - Friday before delivery
The logistics coordinator will call with a tentative day and time window. - 24 hours before delivery
The driver will call to coordinate specifics
Site Requirements + Preparations
- Delivery Vehicle: Materials will arrive on an open deck semi-tractor trailer.
- Tractor-Trailer Length: 70’+
- Overhead Clearance Minimum: 13’-6”
- Road/Site Weight Support: 80,000 lbs.
- Bundles: Like-sized members will be bundled together.
- Bundle Weight: 3,000 lbs. or less (approximately; exceptions for larger orders).
- Offloading Equipment: Not provided (must be supplied by recipient; padded forks and/or non-marring slings recommended)
Delivery Day
- Dunnage to be provided by the recipient.
- Non-marring slings should be used to offload pitched or awkwardly shaped beams.
- Padded forks or slings should be used to offload straight material bundles.
- The driver may advise (but cannot operate) offloading equipment.
- Hand offloading is not permitted for safety reasons.
- A detention fee may apply if the driver must wait.
Storage Recommendations
All materials must be stored off the ground and covered to protect them against the elements.
Keep the materials high and dry.
Storage Tips
- Block materials off the ground.
- Elevate one end for moisture drainage.
- Use dunnage to allow air circulation beneath and between stacked bundles and crates.
- Cover stored materials with a tarpaulin, allowing for air circulation, to protect them from the elements.
Damage from improper storage and handling is not the responsibility of RCP Shelters or its suppliers
Frequently Asked Questions
What communications will I receive?
- Thursday Before Delivery: Email to confirm materials are ready to ship.
- Friday or Monday Before Delivery: Call from logistics coordinator with tentative delivery date.
- 24 Hours Before Delivery: Call from driver to coordinate specific details.
How does it arrive?
- Materials will arrive on an open deck semi-tractor trailer.
- Metal roofing shipments may arrive separately on a Conestoga trailer (flatbed with retractable tarp siding).
Who is responsible for offloading?
- The recipient is responsible for offloading equipment and operation.
Does the truck have offloading equipment?
- No, the truck does not have offloading equipment.
How many bundles/pallets? How much do they weigh?
- Members of similar sizes are bundled together.
- The number & weight of bundles varies depending on the size and quantity of the structure’s members.
- Please refer to the certified drawings for the member sizes in your order.
- Small items will be packaged in a wooden crate.
- Most bundles weigh less than 2,000 lbs.
- Orders with large members or quantities of T&G decking may have bundles weighing 4,000 lbs. or more.
How should materials be stored?
- Materials must be stored off the ground and covered for protection against the elements.
- Keep the materials high and dry.
Can I change the delivery address?
- Yes, the delivery address can be changed until the materials are loaded.
- Structural steel and wood delivery addresses may be changed even when the truck is underway, if the new delivery address is relatively close.
- Metal roofing delivery addresses cannot be changed after the materials are loaded.
Will all materials arrive on the same truck?
- Efforts are made to consolidate materials for a single delivery.
- However, some orders will receive a separate metal roofing delivery, and some will receive separate wood and steel deliveries.
- Please reference your shipping confirmation email for your specific delivery details.
- Miscellaneous items (e.g., anchor bolts, templates, gutters, etc.) will arrive separately.
Will there be other materials on the truck?
- Most shipments are pooled with other orders.
- Unless your delivery is the last stop, there will likely be other materials on the truck.
- Efforts are made to load trucks so that materials from other orders do not need to be moved.
- Occasionally, materials from other orders may need to be moved.
Where are the installation instructions?
- The certified engineered drawings are the installation instructions.
- They are sent for approval when engineering is complete.
- They are sent again with the delivery coordination email sent approximately four weeks before delivery.
- Printed drawings are not delivered with your materials.
Can you send templates and anchors early?
- If anchor bolts and templates are included with your order, they will be sent separately shortly after drawings are approved for fabrication.
- The estimated lead time for each is approximately 3-4 weeks.
Can you send tracking information for the templates and anchors?
- Tracking information becomes available when the shipment leaves the shop.
- It is provided only upon request.